Tales from the Tech Line : Hilarious Strange-But-True Stories from the Computer Industry's Technical-Support Hotlines
by David Pogue

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Book Description
"I'd like to buy the Internet. Can you tell me how much it costs?" "Do you have WordPerfect for Gameboy?" "Isn't there a manual for this mouse pad?" They reformat disks...with scissors. They point to File...with their fingers. They try to get online...without a modem. They're the Users--everyday people whose computer-related problems baffle, bewilder, and entertain tech-support staffers around the world. These hilarious true stories prove that technology can turn even college professors and top executives into babbling fools--and, once and for all, settles the question: "Which is better--hardware or software?"
The author, David Pogue:
Screamingly funny--and scarily true PC hotline tales
It's not immodest for me to claim that these stories are so funny, you'll splurt your Sprite...I just EDITED this one! From the lady who thought her mouse was a foot pedal, to the Army general who thought the OFF switch stood for Officers--they're all here. Don't read this one in church!
 

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